DISTANCE LEARNING SOLUTIONS AND SUPPORT
Mission
ScholarPort’s mission is to empower our customers to successfully provide quality education and training via the Internet.
What’s Different About ScholarPort?
Unlike many distance learning companies, ScholarPort does not develop and sell software, training courses or curriculum packages. We focus on providing our customers with the highest quality of distance learning solutions, services and support.
We can help you choose and exploit the best combination of distance learning technology and multimedia software to create a customized program designed to meet your unique educational objectives.
ScholarPort’s Distance Learning Solutions, Services and Support
ScholarPort provides distance learning solutions and support to small and medium-sized businesses, franchises and associations. Our comprehensive support services are designed to empower each customer to meet their unique educational objectives by addressing the needs of today’s new student, the distance learner.
ScholarPort’s Philosophy and Practices
Because we are known by our words and actions, we are in the credence business. We help customers obtain and retain credibility by providing state-of-the-art distance learning solutions in a reliable, secure environment, combined with strong customer support services. We understand that good relationships foster loyalty from customers and employees alike.
The overarching principles and practices that define ScholarPort’s online technical support are:
- Customer Care – Friendly, prompt, personalized care. Our marketing personnel are experienced educators, curriculum developers, and continuing education trainers, not sales people without educational backgrounds.
- Equitable policies and procedures – Unbiased, fair and equitable treatment of our customers, end-users, employees and vendors.
- Timely Service – Same-day response and technical support whenever possible. Support service provided on the following business day when same-day support is not possible.
- Sound Design – Well-designed, accessible web pages and communication systems.
- State-of-the-art Distance Learning Technology – A superior distance education infrastructure and Course Management System.
- Brand Integration – Technology that can be seamlessly branded with your online identity.
- Ease and convenience – Easy online instructions and automated tutorials that work together to provide on-demand, meaningful help.
- Staff Competence – Professional, enthusiastic people with years of experience providing distance learning solutions and services.
- Accurate information – Well-researched information based on referenced materials.